What is Ubuntu Pro? Do I need a subscription for Ubuntu? - TUXEDO Computers

  • Notebooks
    • Notebooks/Laptops with preinstalled and configured Linux and more. TUXEDO Computers are individually built computers and PCs being fully Linux-suitable, custom tailored Linux hardware so to say. We deliver all TUXEDOs ready to go so you only ha...
    • 10-14 inch
    • 15-16 inch
    • 17 inch
    • Immediate shipping
    • Business notebooks
    • Gaming-Notebooks
    • Mobility notebooks
    • Deep Learning AI
    • All Notebooks
  • Computers / PCs
    • Computers / PCs with Linux preinstalled & more TUXEDO Computers are individually built computers and PCs being fully Linux-suitable, custom tailored Linux hardware so to say :) We deliver all TUXEDOs ready to go so you only have to unwrap,...
    • Mini Systems
    • Midi Systems
    • Maxi Systems
    • AMD Systems
    • Intel Systems
    • All Systems
  • Accessories
    • Here you will find accessories, components and peripherals for your TUXEDO system. Nothing suitable found here? Get in touch with us directly!
    • Batteries
    • Displays
    • Dockingstations
    • Books
    • Input Devices & Peripherals
    • Bags & Sleeves
    • Fan Merchandise
    • Notebook Power Supplies & Cords
    • Components & Complements
      • Cables
      • Drives
      • Hard Disk Drives 2.5"
      • Memory
      • PC Power Supplies
      • SSDs 2.5"
      • SSDs m.2 (SATAIII and NVMe)
      • WiFi, LAN & Mobile Network
      • Licenses
  • B2B
    • In this category you can find equipment for your company, office, school, university or educational institution and servers and solutions. Appliances with CRM, ERP and merchandise management, cloud storage, cloud server for self-hosting, services...
    • Business notebooks
    • Business computers
  • Novelties
  •  
    • Notebooks
      • 10-14 inch
      • 15-16 inch
      • 17 inch
      • Immediate shipping
      • Business notebooks
      • Gaming-Notebooks
      • Mobility notebooks
      • Deep Learning AI
      • All Notebooks
    • Computers / PCs
      • Mini Systems
      • Midi Systems
      • Maxi Systems
      • AMD Systems
      • Intel Systems
      • All Systems
    • Accessories
      • Batteries
      • Displays
      • Dockingstations
      • Books
      • Input Devices & Peripherals
      • Bags & Sleeves
      • Fan Merchandise
      • Notebook Power Supplies & Cords
      • Components & Complements
        • Cables
        • Drives
        • Hard Disk Drives 2.5"
        • Memory
          • DDR4 DIMM
          • DDR4 SO-DIMM
          • DDR5 DIMM
          • DDR5 SO-DIMM
        • PC Power Supplies
        • SSDs 2.5"
        • SSDs m.2 (SATAIII and NVMe)
        • WiFi, LAN & Mobile Network
        • Licenses
    • B2B
      • Business notebooks
      • Business computers
    • Novelties
  • Settings

  • Deutsch
  • English

  • Customer Account

  • Log in
  ATTENTION: To use our store you have to activate JavaScript and deactivate script blockers!  
Thank you for your understanding!

What is Ubuntu Pro? Do I need a subscription for Ubuntu?

Was ist Ubuntu Pro? Brauche ich ein Abonnement für Ubuntu?

Brief and to the point: By registering with Ubuntu Pro, Canonical extends the provision of security updates for LTS versions to 10 years (and in the future even 12 years). Security updates are then available not only for the main package sources but also for the 23,000 Universe packages directly from Canonical. Private users and small businesses can register up to 5 machines for free. For larger enterprises, the Ubuntu Pro subscription is a paid service. Registration remains optional, and Ubuntu can still be used without Ubuntu Pro.

Ubuntu Pro, offered by Canonical, extends the support period of LTS versions of the distribution (such as Ubuntu 22.04 LTS) from 5 to 10 years, and soon to 12 years. The offering is not new; Ubuntu Pro has been presented to users in the setup wizard for some time, and during the installation of updates via the terminal, a notice about updates that are only applied to a system registered through Ubuntu Pro has been displayed.

The setup wizard directly offers to register the machine with Ubuntu Pro.
The setup wizard directly offers to register the machine with Ubuntu Pro.
Updating Ubuntu via the terminal always provides information about Ubuntu Pro.
Updating Ubuntu via the terminal always provides information about Ubuntu Pro.

With a recent update to the update manager, the graphical update tool of Ubuntu now continuously displays notices about “Ubuntu Pro security updates,” causing confusion for many users. In the following, we aim to answer the most frequently asked questions about Ubuntu Pro.

Since the latest updates, the update manager displays optional updates via Ubuntu Pro.
Since the latest updates, the update manager displays optional updates via Ubuntu Pro.
Ubuntu Pro can also be activated retrospectively through the software management settings.
Ubuntu Pro can also be activated retrospectively through the software management settings.

What does Ubuntu Pro mean?

A distribution like Ubuntu provides software and updates through package sources. Canonical categorizes these package sources into four branches: “Main,” “Restricted,” “Universe,” and “Multiverse.” In “Main,” Canonical manages the central components of the distribution, and updates are handled by Canonical developers. “Restricted” contains components with closed source code (such as proprietary firmware or drivers like those for Nvidia graphics cards), and updates are also managed by Canonical developers.

On the other hand, the Ubuntu community is responsible for thousands of application programs and libraries in the “Universe.” Members of the MOTU team (short for “Masters of the Universe”) volunteer to check for updates in the open-source universe and incorporate them into the package source. The same applies to the “Multiverse” package sources, which, however, only contains software packages with complicated legal situations (including some multimedia codecs for video playback, for example).

This differentiation between Main/Restricted and Universe/Multiverse is particularly crucial when it comes to security updates. The commitment to security updates for LTS versions over 5 or 10/12 years (with Ubuntu Pro) applies exclusively to packages from Main/Restricted. Packages from Universe/Multiverse are only updated with the “best effort.” In other words: We do our best, but we make no guarantees.

For application programs like a text editor, this update strategy is acceptable. However, web applications such as WordPress can also be installed from the Ubuntu Universe. For such applications, timely updates are extremely important to avoid offering attackers a security vulnerability. Publicly exposing an outdated WordPress installation, for example, is considered negligent.

On Ubuntu installations with Ubuntu Pro activated, Canonical developers now also take responsibility for the over 23,000 packages from the Universe repository. The same commitment applies to them as for the Main and Restricted package sources: Security updates are reliably and promptly provided.

What does Ubuntu Pro cost?

Individual users or operators of small businesses can use Ubuntu Pro for free on up to 5 machines, requiring only the registration of an account. The subscription for Ubuntu Pro starts at $25 per year. This price is for the desktop version without phone and email support. For operators of an Ubuntu server, the cost is higher, with a fee of $500 per year for Ubuntu Pro. If Universe updates are not needed, users can opt for Ubuntu Pro (Infra-only), lowering the price to $250 per year. Canonical provides current prices and information on its website: Learn more

Who needs Ubuntu Pro?

Ubuntu Pro is primarily aimed at businesses using Ubuntu as the foundation for their IT infrastructure. Through the paid subscriptions of Ubuntu Pro, Canonical aims to recover the costs associated with maintaining the Universe packages. Private users can - but are not required to - register for Ubuntu Pro for free and update up to 5 machines through Ubuntu Pro.

If you are using a non-LTS version of Ubuntu, which receives updates for only 9 months after release, Ubuntu Pro will not be offered to you. Similarly, if you work with an LTS version that is released every two years and consistently update to the latest version promptly, Ubuntu Pro may not be necessary.

Only users, such as companies, who stick with an LTS version for an extended period and extensively utilize packages from Universe (especially web applications) should consider activating Ubuntu Pro to maximize the security of their systems.

Is my system only secure with Ubuntu Pro?

Generally not. Most volunteer MOTU members (see above) work just as diligently and quickly as full-time Canonical developers. Additionally, a package maintainer doesn’t always start from scratch: Ubuntu builds upon the Debian distribution, leveraging the work of a vast number of experienced developers. While a general statement cannot be made, the overall principle for home users is: the longer you use an LTS version, the more advisable it becomes to activate Ubuntu Pro.

Can the notifications for Ubuntu Pro be disabled?

No. There is no option in the update manager to disable notifications for Ubuntu Pro.

Does TUXEDO OS also integrate Ubuntu Pro?

TUXEDO OS is based on the current Ubuntu LTS version, but we build our own packages for central components like the kernel, our TUXEDO drivers, and the KDE Plasma desktop. This ensures users have a stable and proven foundation while always working with the latest KDE desktop. The update mechanisms of Ubuntu Pro are not integrated into TUXEDO OS.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


Find out more

System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


Find out more

Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Image of Tux

Linux compatible
image of 5 years warranty badge

Up to 5 Years Warranty
stylized image of a Rocket

Immediately ready for use
image of germany with a wrench in the center

Assembled in Germany
image of germany with a section sign in the center

German Data Privacy
stylized image of a tech support worker

German Tech Support

Guidance

  • Service & Support
  • B2B
  • Newsletter


Mo - Fr: 9-13 & 14-17h
+49 (0) 821 / 8998 2992

About TUXEDO

  • Why TUXEDO
  • TUXEDO Control Center
  • TUXEDO Tomte
  • TUXEDO WebFAI
  • TUXEDO OS
  • TUXEDO Aquaris
  • Individual logos and keyboards

Help & Support

  • Frequent questions (FAQ)
  • Downloads & Drivers
  • System Diagnostics
  • Instructions
  • Help with my device
  • Revocation right
  • Shipping costs & delivery times
  • Payment methods

News & more

  • News & Blog
  • Press
  • Newsletter
  • Event Calendar
  • Jobs & Career
  • Sponsoring

Community


Your Linux specialist since 2004

  • Accessibility
  • Privacy policy
  • Imprint
  • Battery disposal
  • Conditions of Use

Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.