Maintenance access via AnyDesk - TUXEDO Computers

  ATTENTION: To use our store you have to activate JavaScript and deactivate script blockers!  
Thank you for your understanding!

Maintenance access via AnyDesk

We use the AnyDesk software for remote access. This is available in different versions for both Linux and Windows. End users can use the program free of charge. For Windows, we recommend the standalone version, which does not need to be installed.

Installation under Linux

Via the TUXEDO Control Centre

The quickest way to install AnyDesk is via the pre-installed TUXEDO Control Center (TCC). Simply click on the menu item Support at the bottom, then on Remote support in the main window and on the button Install AnyDesk in the area that opens. As soon as the package is installed, you can call up the remote maintenance software directly via the TCC.

Our support staff can then access your desktop using the ID number given under Your Address or an alias address. The connection must be confirmed by you with a mouse click. Unauthorized access by us or third parties is impossible. As soon as you close the connection or the program, your desktop can no longer be accessed.

You can install the AnyDesk remote maintenance tool with just a few clicks via the TUXEDO Control Center.
You can install the AnyDesk remote maintenance tool with just a few clicks via the TUXEDO Control Center.
Send your AnyDesk ID to our support staff. You must then explicitly authorize access to the desktop.
Send your AnyDesk ID to our support staff. You must then explicitly authorize access to the desktop.

Via the package management (graphical and terminal)

Alternatively, you can also install AnyDesk via the software management. With TUXEDO OS installed by us, this is done via the Discover package management or from the command line using the following command.

sudo apt install anydesk

Optionally, you can download the software for Debian and all Ubuntu derivatives such as Linux Mint in the form of a DEB package, which you can install by double-clicking from a file manager. To do this, open the website download.anydesk.com/linux in a browser and download the file anydesk_version_amd64.deb to your computer.

If you have installed the Linux operating system manually and not run our TUXEDO tomte configuration service, you will also need the libgtkglext1 package. Please install this yourself via the package management (under Ubuntu and all Debian derivatives with the following command).

sudo apt install libgtkglext1

Cross-distribution (for most Linux distributions)

As an alternative installation method, the application is available as a TAR.GZ archive that can be used across distributions. Please download the file anydesk-latest-amd64.tar.gz, click on it with the right mouse button and select Unzip " Unzip archive here (the menu entries may be different depending on your desktop environment). Now go to the folder anydesk-latest-amd64\anydesk-version-number and double-click on the file anydesk.

The portable version of AnyDesk only needs to be unpacked and started. Installation is not absolutely necessary.
The portable version of AnyDesk only needs to be unpacked and started. Installation is not absolutely necessary.

AnyDesk should now open and nothing stands in the way of maintenance access by us. If, contrary to expectations, AnyDesk does not open, please install the package libgtkglext1 via the package management and then double-click on the file anydesk.

Installation under Windows

For Windows users, Anydesk offers a portable version integrated into the setup. Please download the file AnyDesk.exe and double-click on it. AnyDesk should then start immediately and nothing should stand in the way of maintenance access by us. When exiting, you then have the option of permanently installing AnyDesk for Windows on your system. You do not need to select this option if you no longer wish to use AnyDesk.

AnyDesk under Windows 10: The AnyDesk.exe offered serves as a setup and at the same time as a portable version of the program.
AnyDesk under Windows 10: The AnyDesk.exe offered serves as a setup and at the same time as a portable version of the program.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


Find out more

System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


Find out more

Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 


⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.