Changed username - sudo no longer works - TUXEDO Computers

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Changed username
sudo no longer works

TUXEDO OS uses two functions, PolicyKit and sudo, to give administrative rights to programs or commands started by users, for example to change system settings or edit configuration files. When invoking a command such as sudo apt update, sudo checks whether the user is listed in the sudo group. If yes, the command is invoked. If not, an error message is displayed.

In rare cases, your user may no longer be listed in the sudo group, making it impossible for you to perform administrative tasks or execute commands with root privileges. This happens, for example, if you change the name of your user account manually, but disregard the group memberships.

Overview

  • User management
  • Recovery mode

User management

If there is another user with administrative rights on the system, this problem can be easily corrected: Log in as this user and open the System Settings. Under Users then check that the Account type of the desired user is set to Administrator.

Via the graphical user administration you can make your user a system administrator again via another account.
Via the graphical user administration you can make your user a system administrator again via another account.

Recovery mode

Restart

If you do not have this option, you must activate the recovery mode of TUXEDO OS. To do this, restart your computer and press the ESC key or Shift key directly after the boot logo with the TUXEDO lettering. On newer computers, it is probably the ESC key. On some TUXEDO devices, you have to time it perfectly. If you miss the window, reboot and try again.

Then in the boot menu select Advanced options for TUXEDO OS GNU/Linux and TUXEDO OS GNU/Linux, with Linux VERSION-tuxedo (recovery mode). In the menu you navigate with the arrow keys up and down. Press the Enter to confirm the selection. If you want to cancel the process completely, press CTRL+ALT+DEL for a restart.

To enter the boot menu press <kbd>Shift</kbd> or <kbd>ESC</kbd> (depending on the model) directly after the boot logo.
To enter the boot menu press Shift or ESC (depending on the model) directly after the boot logo.
Via the recovery mode you can reach your TUXEDO OS installation even if the system does not boot correctly anymore.
Via the recovery mode you can reach your TUXEDO OS installation even if the system does not boot correctly anymore.

Tip: If you find it difficult to get the timing right to open the Grub boot manager, you can help yourself as follows: Immediately after rebooting, first press F7 to open the boot menu (on some devices also DEL). Then confirm the default selection with Enter. Immediately after that press ESC once to get into the boot manager.

Root access

In the recovery menu, use the arrow keys again to select the item root - Switch to root command line (shell) and confirm the action with Enter. Confirm the subsequent prompt again with Enter. After this step a command prompt opens.

The recovery menu offers various functions for repairing the system. In the following you need the root shell.
The recovery menu offers various functions for repairing the system. In the following you need the root shell.

Write permissions

To make changes to the system, you now need write access to the root partition. The following command remounts the root partition with the appropriate permissions.

mount -o rw,remount /

Group membership

Now enter your new username (this must already exist, of course) as a member of the sudo group – adjust the placeholder USERNAME in the following commands accordingly. The command should confirm the success of the action. Afterward, check whether your user is now really included in the admin group, here 27(sudo).

adduser USERNAME sudo
(out)Adding user `USERNAME' to group `sudo' ...
(out)Adding user USERNAME to group sudo
(out)Done.
id USERNAME
(out)uid=1000(USERNAME) gid=1000(USERNAME) Gruppen=1000(USERNAME),4(adm),24(cdrom),27(sudo),29(audio),30(dip),44(video),46(plugdev),101(systemd-journal),110(kvm),117(bluetooth),121(netdev),124(lpadmin),132(vboxusers)

Restart

With exit you return to the recovery menu and then load the graphical user interface of TUXEDO OS with resume - continue startup process normally. Please note: The startup process does not load all drivers in this case. If the system does not load correctly, restart the computer completely. This completes all the necessary steps, and you can perform all administrative tasks with your user account again.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

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Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 

 
⚠️   Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.