Why does TUXEDO not ship to all countries worldwide? - Why does TUXEDO not ship to all countries worldwide? - TUXEDO Computers

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Why does TUXEDO not ship to all countries worldwide?

The reason, why we don't ship to all countries in the world, is not because we don't want you as our customer. It is because of various restrictions.

In our web shop, you will find a list of the countries we can currently ship to and the shipping costs involved. If you click on the red link above the list, you will see the list of countries to which we currently cannot ship. If you want to order from a country that is neither on the positive nor the negative list, do not hesitate to contact us.

The reasons why we cannot ship to all countries are many and can change quickly with the world situation. For example, we are currently unable to deliver to Ukraine. In addition to geopolitical circumstances, sanctions lists or import restrictions of the respective country may mean that shipping is not possible. Furthermore, there are countries where shipping costs or import duties are simply too high for us to bear in a warranty case.

Package forwarding service provider

There is a possibility to send parcels to countries that we cannot serve directly via so-called "parcel forwarding service providers" or a courier service. On Wikipedia the service is presented in more detail in an article. The service provider you choose should have its delivery address in a country of the European Union (EU). You can find such service providers by entering the terms "parcel forwarding Europe" in a search engine of your choice.

Taxes and Custom Fees

If you use such a service provider, we will send the ordered goods to this service, which will then re-address the package and forward it to you. It is important to note that there is a difference in the VAT charged compared to direct shipment by us to a non-EU country.

Assuming you process your order through a service provider in France, we now charge French VAT, as opposed to exporting directly from the EU through customs by us to, say, Singapore or the U.S., where you, the customer, are exempt from European VAT directly at the time of purchase. This does not change anything in terms of duties and taxes in your country. You can find more info here.

Since your service provider takes care of the customs declaration, additional fees will be charged for this. For the customs declaration, the service provider requires the invoice, which you must forward to him upon receipt from us. The shipment does not include a paper invoice or delivery note.

Getting the VAT back

In such a case, you initially transfer to us the VAT of the country in which the service provider is located with the purchase price. However, you can get the VAT back from us as soon as the shipment has been exported from the EU by your shipping service provider.

To be noted in advance:

  • When ordering in our online store, please enter the final delivery address in your destination country as the address for the invoice
  • When specifying the final delivery address for your location to your forwarding service provider, the order no. of your purchase must either be included in the delivery address (e.g. address field "Street 2") or in a "Reference" field, which then also appears on the shipping label.

Finally, after you have received the shipment, we need the following receipts and information from you via email or contact form in order to refund the VAT you have paid:

  • Confirmation of the export of the parcel from the EU (you will receive this from your service provider)
  • Proof of delivery, e.g. in the form of a photo of the shipping label
  • If available: Iinvoice with the customs stamp (as a scan/photo)
  • If not already entered as billing address when ordering:
    Your personal delivery address to which the forwarding service provider exported the parcel from the EU
  • Upon request from us:
    Payment receipts of customs duties and taxes from your country's customs (please keep them).
  • Receipts/documents sent to us must be in English or German. Often these are already available in English directly from the parcel service. Otherwise a translation is needed.
If we are not provided with all the necessary supporting documents, we may refuse to refund the tax.