Howto for the Upgrade of the TUXEDO OS Base - TUXEDO Computers

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Howto for the Upgrade of the TUXEDO OS Base

The next time you restart your device with TUXEDO OS, you will be greeted with the message that a system update is available.

The system update for TUXEDO OS based on Ubuntu 24.04.1 can begin
The system update for TUXEDO OS based on Ubuntu 24.04.1 can start

We put together a script to guide you through the upgrade. We have tested this script intensively in various constellations. We want to avoid errors, including installations that no longer start and data loss, as has happened with Ubuntu.

Nevertheless, it is crucial to create a backup of all important data. Please also make sure that your device is connected to the mains, or the upgrade will not start. You should allow at least 30 – 45 minutes for the upgrade.

In the first window, we point out that third-party packages, that are not compatible with TUXEDO OS may be removed. This refers to packages that do not originate from TUXEDO or Ubuntu repositories. If possible, you should remove such packages in advance. The entries for such repositories are automatically removed during the upgrade. You will find them after the upgrade under /etc/apt/backup/.

Clicking on OK will take you to the next window. Once you have read the warnings and confirmed that you have a backup, you can continue to the next step.

Don't forget to backup!
Don’t forget to back up!

If your system is not up-to-date, we will take care of the necessary update in this step. Depending on how long it has been since your last update, this may take a while.

The system must be up to date before the upgrade starts
The system must be up-to-date before the upgrade starts

Once the system has been brought up-to-date, the actual upgrade to Ubuntu 24.04.1 will start after your approval.

Upgrade is ready to start
Upgrade is ready to start

The process cannot be canceled. If you reject the upgrade at this point, all previous changes to the sources list will be undone.

All changes made to the sources will be undone
All changes made to the sources will be undone

If you agree, after a simulation of the process, the actual upgrade will run, and you will be informed about
this with a notification window. Finally, if everything went well, you will receive a message that the upgrade to Ubuntu 24.04.1 has been successfully completed. Click on OK to restart the updated system.

The upgrade to Ubuntu 24.04.1 as the new base was successful
The upgrade to Ubuntu 24.04.1 as the new base was successful

After the upgrade, you can now copy repositories from 3rd parties from /etc/apt/backup and re-enter them in the source list under /etc/apt/sources.list.d/. Packages, that needed to be removed during the upgrade, can then be reinstalled.

If 3rd party packages remained in the system during the upgrade, it may happen that some packages could not be updated or installed.

Please take a look at the specified log for further information
Please take a look at the specified log for further information

If the upgrade could not be carried out successfully, the system may no longer start. We have a how-to online, that might help to bring the system back to life. If that also fails, the best option is to reinstall via WebFAI or the ISO image. Our support team will be happy to assist you if you need assistance.

The upgrade could not be performed successfully
The upgrade could not be performed successfully

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

In addition to consulting on Linux on TUXEDO devices, our technical service team is of course also available for all other questions about Linux at TUXEDO.


Find out more

Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


Find out more

System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


Find out more

Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.

⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 

Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.