How does the TUXEDO OS release model work? - TUXEDO Computers

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How does the TUXEDO OS release model work?

Frequently, we receive questions regarding the release model of our in-house distribution TUXEDO OS. Common inquiries include which base we use for TUXEDO OS or why certain packages are not offered in their latest version. In this article, we explain our release model and answer these and similar questions.

Semi-Rolling Release

Our release model falls under the category of semi-rolling release. This means that some components are kept up to date, while others follow the base of the distribution.

The Base

Since we’re talking about the base: TUXEDO OS uses the latest long-term support version of Ubuntu (LTS) as its base. We are currently transitioning from Ubuntu 22.04 LTS to 24.04 LTS. We are often asked why we use Ubuntu and not Debian or another distribution. This is partly due to the foundation of our KDE Plasma integration, which originates from the user edition of KDE neon. KDE neon is also based on Ubuntu, making our work in this context significantly easier.

The Plasma Desktop

Based on the latest Ubuntu LTS, which is shipped with GNOME as the default desktop, we use the current KDE Plasma desktop instead. This consists of the Plasma Desktop, KDE Frameworks, and KDE Gear. For this, we source around 270 packages from the KDE neon repositories.

Packages We Package Ourselves

Then there are the packages that we package and keep up to date ourselves for various reasons. The reason we don’t do this with all or more packages is that packaging, testing and maintaining them involves considerable time and effort.

The following packages are kept up to date or made available in our repository for other reasons, so they are automatically updated during system updates:

  • bluez
  • calamares
  • chromium
  • egl-wayland
  • firefox
  • libdrm2
  • maliit-keyboard
  • mc
  • mesa
  • nextcloud-desktop
  • openrgb
  • pipewire
  • sddm
  • thunderbird
  • wireplumber
  • virtualbox
  • xwayland

Why Do We Package Ourselves?

We mainly keep packages like Firefox, Thunderbird, and Chromium up to date for security reasons. Other packages like mesa, egl-wayland, libdrm2, pipewire, and wireplumber ensure a constantly up-to-date graphics stack in connection with current graphics drivers. VirtualBox is kept up to date to ensure support for our kernels.

For Different Reasons

However, keeping packages up to date is not always the reason we package them ourselves. For instance, the virtual keyboard maliit-keyboard is in in our repository in an older version because the current package from KDE neon does not work on our InfinityFlex Convertible. Other packages like the file manager mc are prevented from using the regular version due to long-standing, unresolved bugs in Ubuntu.

As you can see, we invest quite some time and thought into curating the package list for TUXEDO OS. If you have any suggestions about why we should package a certain application ourselves and if it would provide value for all users, feel free to let us know on GitLab. We will then evaluate whether the effort is worth the gain.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

Frequently asked questions and the corresponding answers can be found here. If you cannot find a solution to your problem here, it is also worth taking a look at the instructions section.


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Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times, you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Shipping costs & delivery times

We ship your order to almost all countries, in Europe mostly even free of charge! The respective shipping costs and the cost threshold above which we will cover the costs for you can be found here or for international shipping in the table below.

 


Free shipping within Germany

There are no shipping costs within Germany for goods worth €100 or more.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.
 

Taxes and customs outside the EU:

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 


⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!
Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Moldova 199,00 EUR -
Monaco 19,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -
⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7-10 working days within Germany
  • 10-12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1-3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.