FAQ: TUXEDO Sirius 16 - Gen1 - TUXEDO Computers

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FAQ: TUXEDO Sirius 16
Gen1

Welcome to the FAQ collection of TUXEDO Computers! Here you will find answers to the most frequently asked questions about our notebooks and computers.

Sirius 16 - Gen1

Artifacts and flickering of the display

If artifacts appear on the display or the screen flickers, it helps to set the boot parameter amdgpu.dcdebugmask=0x10. For installations with TUXEDO OS or distributions installed via the TUXEDO-WebFAI, this is done automatically.

Users of other distributions must enter the parameter manually. For Ubuntu, for example, in the GRUB_CMDLINE_LINUX_DEFAULT line of the /etc/default/grub file. Then rebuild the system’s grub configuration with the command sudo update-grub.

Hybrid Mode, SAG or Discrete Mode

SAG (Smart Access Graphics) is AMD’s answer to Nvidia’s Advanced Optimus and enables the notebook display to be switched between the power-saving iGPU and the fast dedicated graphics during operation, without rebooting. This is the dynamic version of “Discrete Mode”, which requires a restart.

SAG or Discrete Mode offer slight performance advantages in some games, as the iGPU is bypassed. However, internal tests show that the performance between Discrete Mode and Hybrid Mode is very similar in benchmarks, with slight advantages for both modes depending on the situation. This article explains how to switch between the modes.

Activate the bass speakers under the display

The device has 4 speakers: two in the housing and two under the display for a better bass effect. To activate these two additional speakers and control them with the system’s volume control, a patch for the Kernel and another for the ALSA Use Case Manager are required.

Both adaptations are integrated in TUXEDO OS. The patches are also already implemented in all Ubuntu-based systems installed via WebFAI. Users of a standard installation of Ubuntu would have to integrate the TUXEDO-Repositories. The changes have already been communicated upstream so that the speakers will work independently of the distribution in future.

Service & Support

Welcome to TUXEDO Support - how can we help you?

Linux at TUXEDO

Are you wondering if Linux is right for you? Our team will be happy to answer your questions and explain details about the free operating system at TUXEDO.
Let the advantages and services convince you!

Hardware

Notebook, PC, both - and which model? Our technical service team also provides advice on selection, equipment and puts together suitable offers for your technical requirements.

Questions and Answers

In addition to consulting on Linux on TUXEDO devices, our technical service team is of course also available for all other questions about Linux at TUXEDO.


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Instructions and Tips

Most situations can be solved quickly and easily by yourself. This saves you time and you can use your device directly again. We provide you with instructions, first steps and short tips for all TUXEDO models.


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System Recovery

Even in the case of a case, you don't have to rely on us: Your device can be reset to the factory settings - completely automatically! Everything is included with your order and you can get started right away.


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Technical Service

Our competent technicians are also happy to help with service requests. You have different possibilities to contact us. We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm. But also outside these times you can contact our team with your request by e-mail.
An extra function is available in your customer account for repair requests (RMA).

 

Contact

We are personally there for you Monday to Friday from 9 am to 1 pm and from 2 pm to 5 pm (German time). But also outside these times you can contact our team with your request by e-mail. Please include your customer number, the model name of your laptop or PC and as detailed a description of your request as possible. The more details you give us, the faster we can process your request!

We might not be able to answer questions about third party hardware or software. For questions about popular open source software (Thunderbird, Filezilla...) please contact a forum e.g. ubuntuforums.org. The research effort for application specific setup is immense and not manageable at the current time. Basic compatibility questions e.g. are of course still welcome!

An extra function is available in your customer account for repair requests (RMA).

 

Shipping costs & delivery times

We're delivering your order in almost every country, inside Europe, even free of charge! All shipping fees as well as the threshold amount for free shipping are listed below.

 


Free shipping in Germany

Starting from 100 € value of goods, shipping is free inside Germany.

 

7.99 € shipping cost at max!

No matter how many small articles you order, such as USB stick card reader, LAN adapters or fan articles, with us, you pay a maximum of 7.99 € shipping costs.

  • 7.99 € shipping fee for all orders below 100 € of goods
  • Free shipping from 100 € total value of goods

You can check all occurring shipping costs or if we even deliver for free right before sending your order!

 


International delivery

Here are the shipping costs as well as the amount threshold for your order. The threshold is referring to the total amount of your order, which enables free shipping.

⚠️ Countries to which we unfortunately cannot ship, and information on how you can still order from us, can be found here!

 

Country Shipping Fee Free Shipping From
Albania 99,00 EUR -
Andorra 59,00 EUR -
Belarus Temporarily no delivery possible 59,00 EUR -
Belgium 8,49 EUR 100 EUR
Bulgaria 15,99 EUR 160 EUR
Denmark 8,49 EUR 100 EUR
Estonia 15,99 EUR 160 EUR
Faeroe Islands 129,00 EUR -
Finland 14,99 EUR 150 EUR
France 9,99 EUR 120 EUR
Greece 22,90 EUR -
United Kingdom 9,99 EUR 120 EUR
Hong Kong 199,00 EUR -
India 199,00 EUR -
Ireland 14,99 EUR 150 EUR
Island 129,00 EUR -
Italy 9,99 EUR 120 EUR
Japan 99,00 EUR -
Canada 99,00 EUR -
Croatia 34,90 EUR 500 EUR
Latvia 15,99 EUR 160 EUR
Lithuania 15,99 EUR 160 EUR
Luxembourg 8,49 EUR 100 EUR
Macau 199,00 EUR -
Malta 34,90 EUR 500 EUR
Macedonia 59,00 EUR -
Montenegro 99,00 EUR -
Netherlands 8,49 EUR 100 EUR
Norway 14,99 EUR 150 EUR
Austria 8,49 EUR 100 EUR
Poland 15,99 EUR 160 EUR
Portugal 14,99 EUR 150 EUR
Romania 15,99 EUR 160 EUR
San Marino 9,99 EUR 120 EUR
Sweden 14,99 EUR 150 EUR
Switzerland 13,99 EUR 150 EUR
Serbia 34,90 EUR 500 EUR
Singapore 199,00 EUR -
Slovakia 15,99 EUR 160 EUR
Slovenia 15,99 EUR 160 EUR
Spain (without Canary Islands) 14,99 EUR 150 EUR
Czech Republic 15,99 EUR 160 EUR
Ukraine Temporarily no delivery possible 129,00 EUR -
Hungary 15,99 EUR 160 EUR
USA including Hawaii 99,00 EUR -
United Arabic Emirates 199,00 EUR -
Cyprus 34,90 EUR 500 EUR
Qatar 199,00 EUR -

For orders outside the EU there might be additional duties, taxes or charges needed to be paid by the customer. These don't have to be paid to the supplier, but to local authorities. Please check for any details with your local customs or tax authorities before ordering! But as a benefit you don't have to pay German taxes, this means you save up to 19%!
Due to the Brexit and the associated changes, there may be delays of several days in customs clearance on site for deliveries to the UK. This is not within our sphere of influence, so we ask for your understanding.

 


Time of delivery

If not stated differently in the article's description, we deliver goods in:

  • 7 - 10 working days inside Germany
  • 10 - 12 working days outside Germany

For orders paid in advance, the delivery time starts with receipt of the payment. Please keep in mind that there is no delivery on Sundays or on holidays.
For goods delivered as download, there will be no shipping fees due.
Access data for downloads are sent out via e-mail 1 - 3 working days after contract formation. For orders with advanced payment, we will deliver after receiving the payment. You can download the item by using the link sent to you via e-mail.

Self-pick-up of orders is not possible, unfortunately.